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Shipping Policy

Shipping Policy

Welcome to The Panchrome Project Store! We are committed to delivering your order with high-quality packaging and within the shortest possible time frame. The following are the terms and conditions governing our shipping policies.
 

Shipping Locations

We ship our products across India. Delivery services are available in both urban and rural areas. International shipping services are now available across the globe. 

 

Service Usage

  • Domestic Shipping (Default): Delhivery

  • Express Domestic Shipping (Chargeable): Blue Dart & DTDC (Non-Photographic Film products)

  • International Shipping: DHL Express 

 

Shipping Charges

  • Standard Shipping (India): Free for all orders shipped Pan India. Additional shipping charges applicable for the following states and areas, for orders below Rs. 2500 - Assam, Mizoram, Nagaland, Arunachal Pradesh, Tripura, Meghalaya & Manipal. Sikkim, Leh, Andaman & Nicobar Islands and Lakshwadeep will be subject to additional shipping charges. Non-Serviceable PinCodes via our default shipping service will be subject to the Express Domestic Service. Shipping charges would be additional. Single Film orders will be subject to additional shipping charges. 

  • Express Shipping (Optional): Available at an additional charge, starting at Rs. 450, depending on the location, product weight and dimensions. Express Shipping will be handled by Blue Dart Express. Shipping charges will be shared prior to dispatch. Orders will be dispatched on clearance of shipping charges. Shipping service is subject to serviceable PinCode. Blue Dart Exress or DTDC is not applicable for Photographic Chemistry. Photographic Chemistry will be dispatched via Delhivery Express

  • Shipping Charges (International): All Shipping charges from India are to be borne by the customer.

 

International Shipping

  • All International shipping orders will be handled by DHL Express

  • Shipping Charges are subject to Weight, Dimension and Serviceable Pin Code. 

  • Shipping Charges will be shared prior to dispatch. Shipment/s will be dispatched on clearance of shipping charges. 

  • International orders are generally subject to destination's local import duties and taxes. The customer is liable to pay the applicable duty and taxes. The Panchrome Project does not collect duty charges or other charges for the destination country. The customer will need to check with the destination country as to their regulations regarding applicable charges and fees. The local shipping office can assist you in the clearance procedures. 

  • Films will be shipped with instructions of “DO NOT XRAY.”

 

Order Processing Time

We strive to process and ship orders within 1-2 business days of receiving the order. Orders placed on weekends or public holidays will be processed on the next business day.

 

Estimated Delivery Time

  • Same-Day Delivery: For Mumbai & Thane Region only. Orders can be picked up from our Business address by using services such as WeFast, Dunzo, Porter or Swiggy Genie. The customer can arrange the same at their end.

  • Metro Cities: 1-4 business days

  • Other Cities & Towns: 5-7 business days

  • Remote Areas: 7-10 business days

  • International: 3 to 5 Business days. Subject to area and zone and custom clearance. 

Please note that these timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional lockdowns.

 

Order Tracking

Once your order has been shipped, you will receive a confirmation email, SMS or WhatsApp message with a tracking number from Delhivery or our other partnered services. You can track your order using this tracking number through our courier partner's website.

 

Failed Deliveries

In case of failed delivery attempts due to incorrect address, unavailability of the customer, or other reasons, our courier partner will attempt redelivery up to two times. If the order still cannot be delivered, it will be returned to us, and we will contact you for further instructions. Additional shipping fees may apply for re-shipment and Return to Seller charges.

 

Packaging

  • We take utmost care to ensure that your products are securely packed. All products are packed in eco-friendly, tamper-proof packaging to prevent damage during transit. 

  • All Negative Returns are shipped in Special Tamper Proof envelopes so that the negatives do not bend and are shipped safely to the customer. 

  • Canister returns request will be subject to additional shipping charges of Rs. 150 + 18% GST. Canisters cannot be shipped in our tamper proof envelopes. This is only applicable for our lab and not for Darkroom8. 

 

Shipping Delays

We strive to meet our shipping timelines, but there may be delays due to:

  • Unforeseen circumstances (e.g., weather conditions, courier service delays)

  • Public holidays, festivals, or national emergencies In the event of a significant delay.

 

Address Change

If you wish to change the delivery address after placing your order, please contact us within 1 - 3 hours of placing the order. Changes after this period may not be possible, depending on the shipping status. Address change or Ship to an alternate address will not be possible once the order is booked or In Transit. 

 

Contact Us

For any shipping-related inquiries, please contact our customer support team at:

 

We are here to assist you!

Note: By placing an order on our website, you agree to our shipping policy.

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